The General Practice Assessment Questionnaire (GPAQ)
Dear Patient
We would be grateful if you would complete this survey about your general practice and your visit today.
The doctors at your practice want to provide the highest standard of care. Feedback from this survey will enable them to identify areas that may need improvement. Your opinions are therefore very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual responses.
Thank you.
Because part of the survey is about the doctor you saw today, please write the
doctor’s name below:
The doctor I saw today was Dr _______________________________________________
None Once Three Five or Seven times
1 In the past 12 months, how or twice or four six or more
many times have you seen a times times
doctor from your practice? - o 1 o 2 o 3 o 4 o 5
2 How do you rate the way you- Very Poor, Poor,Fair, Good, VeryGood, Excellent
are treated by receptionists
at your practice? - o 1 o 2 o 3 o 4 o 5 o 6
3 a) How do you rate the hours- Very Poor,Poor, Fair, Good,Very Good. Excellent
that your practice is open
for appointments? - o 1 o 2 o 3 o 4 o 5 o 6
b) What additional hours would- Early Morning, Lunch Times, Evenings, Week-ends,
None, I am satisfied
you like the practice to be open?
(please tick all that apply) - o 1 o 2 o 3 o 4 o 5
4 Thinking of times when you want to see a particular doctor: (please tick one box only)
Same Day,Next working Day,Within 2 days,Within 3 days,Within 4 days,5 or more
days, Does not apply
a) How quickly do you
usually get to see that
doctor? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
How do you rate this? Very Poor, Poor,Fair, Good, Very good,Excellent, Does
not apply
b) How do you rate this? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
5 Thinking of times when you are willing to see any doctor: (please tick one box only)
Same day,Next day,Within 2 days,Within 3 days,Within 4 days,5 or more days,Does
not apply
a) How quickly do you
usually get seen? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
How do you rate this?- Very Poor, Poor,Fair, Good, Very Good, Excellent, Does
not apply
b) How do you rate this? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
6 If you need to see a GP urgently, can you- Yes,No, Don’t know, never
needed to
normally get seen on the same day? - o 1 o 2 o 3
to wait at the practice for your consultations to begin?
(please tick one box only) - o 1 o 2 o 3 o 4 o 5
How do you rate this?- Very Poor, Poor, Fair, Good, Very Good, Excellent
b) How do you rate this? - o 1 o 2 o 3 o 4 o 5 o 6
8 Thinking of times you have phoned the practice, how do you rate the following:
a) Ability to get through to the practice on the phone?- Very Poor, Poor, Fair,
Good, Very Good, Excellent- Don’t know never tried - o 1 o 2 o 3 o 4 o
5 o 6 o 7
b) Ability to speak to a doctor - Very Poor, Poor, Fair, Good, Very Good,
Excellent, Don't Know
on the phone when you have a
question or need medical advice? - o1 o 2 o 3 o 4 o 5 o 6 o 7
9 This question asks about your usual doctor. If you don’t have a ‘usual
doctor’, answer about the
one doctor at your practice who you know best. If you don’t know any of
the doctors, go straight
to question 10
.a) In general, how often do -
you see your usual doctor? - Always, Almost always, A lot of the time, Some
of the time, Almost Never, Never
a) In general, how often do
you see your usual doctor? - o 1 o 2 o 3 o 4 o 5 o 6
b) How do you rate this? - Very Poor, Poor, Fair, Good, Very Good, Excellent
o 1 o 2 o 3 o 4 o 5 o 6
10 Thinking about your consultation with the doctor today, how do you rate the following:
a) How thoroughly the doctor - - Very Poor, Poor, Fair, Good, Very Good, Excellent,
Does not apply
asked about your symptoms and
how you are feeling? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
b) How well the doctor listened - V
to what you had to say?- o 1 o 2 o 3 o 4 o 5 o 6 o 7
c) How well the doctor put you - Very Poor, Poor, Fair, Good, Very Good, Excellent,
Does not apply-
at ease during your physical
examination? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
d) How much the doctor involved - Very Poor, Poor, Fair, Good, Very Good, Excellent,
Does not apply
you in decisions about your care? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
e) How well the doctor explained - Very Poor, Poor, Fair, Good, Very Good, Excellent,
Does not apply
your problems or any
treatment that you need? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
f) The amount of time your doctor - Very Poor, Poor, Fair, Good, Very Good,
Excellent, Does not apply
spent with you today? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
g) The doctor’s patience with - Very Poor, Poor, Fair, Good, Very Good,
Excellent, Does not apply
your questions or worries? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
h) The doctor’s caring and - Very Poor, Poor, Fair, Good, Very Good, Excellent,
Does not apply
concern for you? - o 1 o 2 o 3 o 4 o 5 o 6 o 7
11 After seeing the doctor today do you feel - Much more than before,A little more, The same or less, Does not apply
a) able to understand your problem(s)
or illness? - o 1 o 2 o 3 o 4
b) able to cope with your problem(s)
or illness? - o 1 o 2 o 3 o 4
c) able to keep yourself healthy? - o 1 o 2 o 3 o 4
Finally, it will help us to understand your answers if you could tell us a little about yourself:
12 Are you: - o 1 Male - o 2 Female
13 How old are you? _______________ years
14 Do you have any long-standing illness, disability
or infirmity? By long-standing we mean anything
that has troubled you over a period of time or that
is likely to affect you over a period of time.- o 1 Yes - o 2 No
15 Which ethnic group do you belong to? (please tick one box)
o 1 White - o 4 Mixed
o 2 Black or Black British - o 5 Chinese
o 3 Asian or Asian British - o 6 Other ethnic group
16 Is your accommodation: (please tick one box)
o 1 Owner-occupied/mortgaged? - o 2 Rented or other arrangements?
17 Which of the following best describes you? (please tick one box)
o 1 Employed (full or part time, including self-employed) - o 5 Looking after
your home/family
o 2 Unemployed and looking for work - o 6 Retired from paid work
o 3 At school or in full time education - o 7 Other (please describe)_________________
o 4 Unable to work due to long term sickness ____________________________________
18 We are interested in any other comments you may have. Please write them here.
Is there anything particularly good about your health care?
Is there anything that could be improved?
Any other comments?